Skip to main content Scroll Top

About us

CROATIA-IMPEX doo was founded in 1991, with its headquarters in Viškovo.

The company CROATIA-IMPEX doo was founded in 1991, with its headquarters in Viškovo and is 100% owned by Mr. Mirko Knežević, as the sole founder and member of the management board. The company’s main activity is the representation of foreign and domestic manufacturers and the sale of water supply and sewage materials on the domestic market.

The company has a successful long-term cooperation with large utility companies in the Republic of Croatia (Waterworks and Sewage Žrnovnica Crikvenica Vinodol doo, DK Waterworks and Sewage doo Rijeka, Waterworks and Sewage doo Karlovac, Istarski vodovod doo Buzet, Liburnijske vode doo Ičići, Ponikve voda doo, Komunalac doo Delnice, Komunalije doo Novalja – more

...we have an ISO 9001 certificate from February 5, 2009

At the very beginning, the company operated in a rented office space located in the very center of Rijeka, as well as an associated warehouse. Over time, as turnover increased, the company outgrew that space.

Since 2005, the company has been operating in its own, modern warehouse and sales area with approximately 300 square meters of interior space and 300 square meters of exterior space. Within the aforementioned space, there are three large offices where fully computerized operations are carried out.

The warehouse and offices are located in the suburbs of Rijeka at Marinići 203, Viškovo. The warehouse space is fully palletized, and loading and unloading of goods is done by forklift and two hand pallet trucks. This work is performed by a person professionally trained for that part of the job.

The company also has its own fleet of vehicles, a 10-ton truck, a 1.5-ton van, and passenger cars. We have six permanent employees with a tendency to expand according to specific market demands.

Our success is based on dedicated work and perseverance. We take care of preserving the natural environment by properly and responsibly disposing of all types of waste, and preserving natural heritage by optimally using resources such as water, electricity, and gas.

The company Croatia – impex doo has opted to establish and maintain a quality management system according to the international standard ISO 9001.

Quality management policy

Continuous improvement of customer satisfaction with materials and goods

Continuous implementation of correct relationship with suppliers

Satisfaction all employee

our companies

Continuous improvement of the quality management system

 
OUR QUALITY POLICY

The company Croatia – impex doo has opted to establish and maintain a quality management system according to the international standard ISO 9001.

The owner and management of Croatia – impex – a doo declares that the quality management policy of Croatia – impex – a doo is as follows:

  1. Continuous improvement of customer satisfaction with materials and goods
  2. Continuous implementation of correct relationship with suppliers
  3. Satisfaction of all employees
  4. Continuous improvement of the quality management system.

The requirements of our customers, as well as directors and owners, determine quality and set the purpose of the system as well as the foundation of this quality policy:
“Procurement, delivery and sale of materials and equipment for water supply, drainage, sewerage, gas pipelines, fittings and pipes for the oil industry and representation of producers”.

We are convinced that through effective planning, efficient implementation of the plan, and consistent application of all the provisions of the standard, we can maintain and improve the quality of our sales program and services.

Every employee participates in building and maintaining a quality management system in accordance with the stated purpose, guided by quality objectives that must be clear and effective for implementation.

The main quality objectives are established in the quality management system documentation, which gives us the appropriate starting points for implementing continuous improvements to the quality management system.

Information obtained from all interested parties is used to improve the system, including: customers, employees, suppliers…

The owner and members of the management are responsible for applying, maintaining and improving the quality policy.

OUR VISION

To be a reliable partner in the sale of plumbing, sewage and industrial materials on the domestic market, basing its success on quality, sustainability and continuous development.

We strive to become a synonym for reliability, innovation and responsible business in accordance with the highest standards of quality management.

OUR MISSION

Our mission is to provide the best technical-commercial solutions for our customers through:

CROATIA-IMPEX doo achieves its vision and mission through strategic management, innovative approaches and long-term experience in the field, which ensures stable growth and partner trust.

OUR HISTORY
1991

Starting a company

1995

Opening of an office in the city of Rijeka on Korzo

2000

Opening of the first warehouse in a rented office space in Škurinje

2004

Purchase of a business hall in the Marinići Business Zone

2005

Relocating the company to its own premises in Viškovo, Entrepreneurial Zone, office and warehouse in one place

2008

Introduction of ISO 9001 standards

2014

Purchase of a new 10 t truck

2019

Investing in the external appearance of the business (facade…)

2023

Increase in the number of employees